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Shop front of Dragonfly Boutique in Hebden Bridge

Case study

Property Flood Resilience at the Dragonfly Boutique @ Hebden Bridge

Context

When the owner of an independent boutique clothes shop took it over three years ago she was aware that it had flooded in the past and decided, in advance of any future floods, to make flood resilient adaptations so that when she did flood, the damage could be limited. The landlord was supportive and worked with her on the adaptations.

The property floods every few years and the case study demonstrates how money and energy can be saved by putting PFR solutions in place, rather than waiting for a devastating flood to invest in resilience.

Contributor

Mary Long-Dhonau - Flood Mary

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What was done

  • A robust slot in steel barrier to the doorway. The owner recognised this wouldn’t keep the water out but would give her time to move stock to safety). (pic 5)
  • The solid floor has porcelain tiles with waterproof grout and adhesive.
  • Waterproof plaster to the walls.
  • Copper, free standing clothes hanging rails. (pic 1)
  • Plug sockets sited higher up walls.
  • Solid wood desk and a large table onto which clothes can be stocked and folded when the flood starts.
  • A sandbag alternative forming a second line of defence to both the stock room and the shop entrance (useful in helping slow the ingress of water). (Pic 6)
  • High shelves in the stock room and freestanding solid plastic shelf units. (The bottom shelves can be emptied before a flood.)
  • Sealed plastic boxes that contain different clothes sizes, which can be moved but hopefully would withstand the water if she didn’t get the time to move them. (Pic 3)
  • The fridge now stands on a shelf. (pic 4)
  • Everyone in the business was taught about the flood plan, and knew what to do when a flood did occur.
  • Some of the adaptation were relatively low cost, like the choice of furniture in water resistant materials and the use of large plastic boxes to store clothes
Type of flooding: River/fluvial, Surface water
PFR process: General management and delivery, Planning, Design, Construction, Operation/maintenance
Approach used: Resistance measures, Recoverability measures
Resistance PFR measure: Flood barriers/covers
Recoverability PFR measures: Recoverable walls, Recoverable location of services, Recoverable fixtures and fittings, Recoverable design
Type of property: Commercial
Funding: Private
Procurement: Private

What was the impact?

The flood barrier and the absorbent sandbag alternatives have made the property more resilient. They drastically limit the amount of water that can get in the property. This speeds up the cleaning process and limits the damage to the property.

The porcelain and waterproof grout floor as well as the waterproof plaster on the walls can withstand the flood water and the shop can be steam cleaned easily. The products are kept safe from the water in containers or higher up, meaning the shop does not face significant damage or losses following a flood.

This has had a great impact on the business. When flooding was experience in this area, stock was not damaged and the store reopened the next day, unlike some of the neighbouring shops which were out of business until repairs could be made.

Lessons learnt

  • The mixture of resistance and recoverability solutions was bespoke to this specific business in mind and everyone involved in the shop knew what to do in case of a flood. Solutions that are practical and that focus on limiting the impact rather than keeping water out at all cost.
  • This is a clothing boutique, meaning the stock could be ruined by flood water and the appearance and smell of the building impact the business’ success. Focusing on recoverability enables cleanup and flexibility very quickly after water recedes.
  • The building is rented, the shop owner had to work with the landlord and get their support for the PFR solutions.

Gallery

“The flood in February 2020 came very quickly. Shop workers heard the flood siren. They dashed to the shop to put the flood barrier and plastic sacks in place and moved all the stock higher up. The shop worker knew exactly what to do. The owner felt extremely lucky compared to others as there was only around 10cm (4”) of water in her shop. When the water receded, she used a large squeegee to clean the sludge from the floor. She steam cleaned the floor and was able to open her shop the very next morning! The shop owner strongly believes that more investment should be made into recoverable repair and thinks it is money well spent.”

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case studies

Being prepared for potential flooding is an important element of being flood resilient as it leads to approaches to use PFR measures. It’s about understanding your flood risk, now and for the future.